Portfolio / 2026
Farid Ammar
Preparing portfolio
01 FARID AMMAR / IT SUPPORT
IT support by profession, problem-solver by nature. I keep people, systems, and everyday work moving.
I support people, devices, systems, and daily office operations. My experience includes troubleshooting hardware and software, deploying and training users on internal systems, organizing documents, and helping teams keep their work moving smoothly. I also bring web development and design skills when a process needs a better digital solution.
02 / Experience
Supported users with system and hardware issues, deployed internal tools, trained non-IT staff, and kept daily operational documentation organized.
Supported internal technology needs, handled user issues, and helped maintain reliable systems and office workflows.
Deployed internal tools, trained non-IT staff, organized physical and digital documents, and translated operational needs into practical web solutions.
Monitored application flows, identified bugs, created daily reports, and supported application installation and updates.
03 / Education
Software Engineering Technology
Politeknik Manufaktur Negeri Bangka Belitung
04 / Selected work
Configured a YubiKey for passwordless sign-in, enabling a hardware security key as an alternative to entering an account password.
Installed and configured five Deco Mesh units to provide Wi-Fi coverage across five office floors.
Configured five Deco Mesh units across five office floors.
ResultExtended Wi-Fi coverage throughout the office floors.
Configured Clara Email auto-reply rules in Microsoft 365 for the business team, helping incoming messages receive a consistent and timely response.
Developed a web-based general affair system for PT DTI, monitoring operational requests and approvals, streamlining internal processes.
Web-based tracking for general affair requests and approval workflows.
OutcomeHelped streamline internal operational processes.
Collaborated with the IT Intern team to redevelop a web-based facility management system for BPMP Kep. Bangka Belitung, streamlining facility requests and approvals.
Redevelopment of a web-based facility management system with request and approval flows.
ContributionCollaborated with the IT intern team on the system redevelopment.
License plate recognition, QR entry, and automated parking payment prototype.
Real-time monitoring for shipyard facilities and maintenance status.
Automated purchasing reports, reducing report preparation time from 30 minutes to 5 minutes.
Purchasing report preparation took about 30 minutes.
AfterAutomation reduced preparation time to about 5 minutes, saving 25 minutes per report.
Intuitive food ordering experience focused on clarity and accessibility.
Platform concept connecting Bangka fishermen and local MSMEs with customers.
Product-focused social content with a direct benefit-led visual direction.
05 / Skills in practice
Practical work across networking, website automation, data tracking, IT support, and operations.
Networking / On-site installation
Installed and configured five Deco Mesh units for Wi-Fi coverage across five office floors.
Troubleshooting, system deployment, issue handling, and training non-IT staff.
Document control, office coordination, operational requests, and approval workflows.
Automating purchasing workflows and reports, saving 25 minutes per report.
Tools & technologies Windows · macOS · Microsoft 365 · HTML · CSS · JavaScript · PHP · Laravel · MySQL · Tailwind CSS · Codex · Claude
06 / Support impact
Live feedback from people I have helped. The numbers update from my support API.
Connecting to live data...
People happy with my support
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